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Sprint, T-Mobile Satisfy Wireless Contract Customers

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Sprint and T-Mobile rank highest, in a tie, in customer satisfaction among major full-service wireless carriers with a score of 755 on a 1,000-point scale each, according to data released in August 2011 by J.D. Power & Associates. The J.D. Power and Associates 2011 U.S. Full-Service Wireless Purchase Experience Study, Volume 2 indicates Sprint performs well among the website sales, offerings and promotions and cost of service factors. T-Mobile performs particularly well in the cost of service factor.
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