Wireless Call Quality Stops Improving

Shifts in wireless phone usage, including smartphone and texting use, as well as an increase in the percentage of wireless calls being made and received inside buildings, has led to a halt in overall call quality improvement, according to [pdf] the J.D. Power and Associates U.S. 2011 Wireless Call Quality Performance Study, Volume 1. The study finds the percentage of wireless calls made indoors has increased 40% during the past eight years, to an average of 56% in 2011 from 40% in 2003.
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