Amex Rides Wave of Credit Card Satisfaction

American Express ranks highest in customer satisfaction among credit card providers for a fifth consecutive year with a score of 786 on a 1,000-point scale and performs particularly well in the benefits and services, credit card terms and rewards factors, according to the J.D. Power and Associates 2011 US Credit Card Satisfaction Study. Discover Card follows with a score of 779, and performs well in the interaction factor. Barclaycard ranks third with 739.
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