Kenworth ranks highest in Class 8 heavy duty truck US customer satisfaction with dealer service and performs particularly well in the service facility factor, scoring 816 out of 1,000 possible points, according to the J.D. Power and Associates 2011 Heavy-Duty Truck Customer Satisfaction Study. Following Kenworth in the rankings are Peterbilt (800) and Freightliner (788), respectively.
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Kensworth Heavy Duty Truck Dealers Take Top Honors
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